Frequently Asked Questions
HOW DO I GET STARTED?
Browse through our custom graphic design services and book online or contact me with any questions you have.
HOW LONG WILL IT TAKE UNTIL I GET MY PROJECT?
Most projects take 1 - 3 business days to complete. This may be extended due to my work queue being more full than usual. If you are on a time crunch, please inquire before booking, so I can give you an idea of the turnaround.
HOW DOES YOUR DESIGN PROCESS WORK?
- Book your project(s) using our online booking form or contact me
After I receive your order and clarify details, a 50% deposit request is sent to you
A mockup is emailed to you for approval
I email you final files and/or launch website
WHAT IS YOUR HOURLY RATE?
My hourly rate is $40/hr (CAD), but I quote all projects with flat rates because it's easier and budget-friendly for you. My hourly rate only applies if you need small edits to existing designs or website updates.
WHY ARE YOUR PRICES SO LOW/HIGH?
I cater to small and medium-sized businesses and offer reasonable rates for custom, quality work. Some say I'm too pricey, some say I'm too low . . . this is one battle I know I won't win.
WHERE ARE YOU LOCATED?
I run my online graphic design studio base from Ontario, Canada, but I service businesses and individuals worldwide.
HOW LONG HAVE YOU BEEN DESIGNING?
My pink computer mouse has been clicking away since 2004. I have been designing for businesses and individuals worldwide since then. Read more about me here
DO YOU PRINT?
Yes, I do. If you want any of your designs printed after completion, I work with trusted printers worldwide. I can have your designs printed and delivered to you, usually within 5 - 10 business days. I will provide a quote to you upon request.
DO YOU USE ANY PREMADE THEMES OR TEMPLATES FOR YOUR CUSTOM DESIGNS?
Absolutely not! Although I reserve the right to use pre-approved commercial use stock photos in my designs, everything made in our design studio is 100% custom-made from scratch. So you know that you are getting a unique design for you and you alone!
WHY DO YOU USE WIX FOR YOUR WEBSITES?
I use the Wix platform to build websites for several reasons. I was previously using Wordpress, but my clients found keeping their websites updated with Wix a lot more user-friendly. Wordpress presented problems like: Keeping plugins updated, figuring out where to navigate in the admin panel, and having to consistently pay a web developer for customization - just to name a few. Wix eliminates a lot of maintenance issues and your hosting fees pays for on-going support with Wix if any issues ever arise.
IS WIX EASY TO USE?
If you can use Microsoft Word, you can use Wix. It's very easy to just click on images and text and an editor pops up allowing you to easily edit the information and save the changes to your live website.
Please read our design policies and procedures page for more information.